Shipping
Shipping & Returns
Everything you need to know about delivery timelines, tracking, and returns for margot by Hanh Nguyen.
Delivery
Shipping details
Orders are processed Monday–Friday (excluding holidays). You’ll receive a confirmation email and a tracking link as soon as your order ships.
Processing time
Most orders ship within 2–4 business days. Made-to-order or limited pieces may take longer—any extended timeline will be noted on the product page.
Shipping & tracking
We ship with tracked services. Delivery times vary by destination and carrier. If tracking hasn’t updated in 48 hours, please reach out and we’ll help.
Returns & exchanges
We want you to love your bag. If something isn’t quite right, here’s how we handle returns and exchanges.
What is your return window?
Returns are accepted within 14 days of delivery for unused items in original condition, with all packaging and tags intact.
Are there any items that can’t be returned?
Final sale items, gift cards, and personalized or made-to-order pieces are not eligible unless they arrive damaged or defective.
How do I start a return?
Email us at hello@margotbyhanhnguyen.com with your order number and reason for return. We’ll reply with next steps.
Do you offer exchanges?
Yes—exchanges are subject to availability. If the style you want is out of stock, we can help you choose an alternative or process a return.
When will I receive my refund?
Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days (bank processing times may vary).
What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos of the item and packaging. We’ll make it right as quickly as possible.
